The marketing world has changed dramatically over the last ten years. I have had to personally go through a digital transformation to truly understand how to best market business (Online Marketing ) and because of this. We have analyzed every step of a customer acquisition journey.
I have analyzed some of the major changes. Now we will discuss these changes made in marketing in brief:
Over the last ten years, we’ve adapted to using the online world to listen, research, and find products/services we want to buy. For any business in any industry, it’s no longer a nice to have it’s a necessity. Being present online is only step one of letting customers know what we do. We must also build brand awareness and engage with our community to build trust.
Customers used to look at maybe one or two websites when wanting to make a purchase. They wouldn’t go to 10-20 different websites and look at reviews, social activity and how a business was dealing with customer service. For a business to succeed in the marketing world now, they need to be brand consistent.
It takes on average ten touch-points for a customer to trust, and purchase from a business. It never used to be this difficult, or complex.
I found some interesting statistics from a study ran by Adobe. They found that less than half of the professionals considered themselves to be highly proficient in digital marketing. The study also showed that only 9% agreed that their digital marketing is “working”.
Businesses are worried about embracing digital and are finding it hard to be truly successful through their digital marketing. Digital marketing was barely an after-thought ten years ago but now, it is the primary focus and one which does have businesses worried.
Over the last ten years, there have been some major advancements in technology. And because of this, a larger budget is being put in place by businesses (Online marketing) so that they can stay ahead of their competitors.
This also includes hiring more knowledgeable people to take control of a digital aspect of the business as well as having freelancer help with content creation, and paid advertisement. The ways in which we can engage with consumers has increased. And there are endless opportunities but it does cost money to explore these and put a strategy in place.
Businesses (Online Marketing) have been quick to realize, especially over the last five years, how critically important Social Media is to generating revenue and brand awareness.
As more potential customers are turning to Social Media as a way to engage online, businesses (Online Marketing) have had to follow suit. Something I always say as a way to be successful is to take the conversation to your customer. Go to where they want to hang out and that is Social Media.
Credibility is what can make or break a business. You need to be memorable, and authentic.
This doesn’t mean that you say something headline-grabbing and then because you have a lot of short-term interest that you suddenly have credibility. It doesn’t work like that. Building long-term relationships with your audience and a brand that is credible and respectable will win in the long run.
Having an audience-first strategy means that you are creating content that your audience wants from you, and not what you want to create as a business.
The above is a given, but there has been a slight change. There needs to be the delivery of the correct message, to your target audience, at the right time and using the right social network to achieve success. So, to understand how this can be done, do your research and find out where your target audience “hangs out” online.
This has been a huge shift over the last ten years. Businesses (Online Marketing) would be successful through being in essence; selfish. Creating “me, me, me” content worked. It doesn’t anymore.
A short video is Here which shows how marketing is evolved…