Thank you for choosing our SMTP service and Email API. We aim to provide you with reliable and efficient email delivery solutions. Please read this Cancellation/Refund Policy carefully before using our services.
1. Cancellation Policy
1.1. Monthly Subscriptions: You can cancel your monthly subscription at any time by logging into your account and following the cancellation instructions. Your subscription will be terminated at the end of the current billing cycle, and you will not be charged for the subsequent months.
1.2. Annual Subscriptions: For annual subscriptions, you can cancel within 30 days of the initial purchase and receive a full refund. After 30 days, cancellations will not be eligible for a refund. Cancellations can be done by contacting our support team.
1.3. Service Termination: We reserve the right to suspend or terminate your account at any time for violations of our Terms of Service, including but not limited to sending spam or engaging in other prohibited activities.
2. Refund Policy
2.1. Monthly Subscriptions: We do not offer refunds for monthly subscription fees, regardless of when you cancel. However, you can continue to use the service until the end of the billing cycle for which you’ve already paid.
2.2. Annual Subscriptions: If you cancel an annual subscription within 30 days of the initial purchase, you are eligible for a full refund. Refunds will be processed within 30 days of your cancellation request. After 30 days, no refunds will be provided.
2.3. Service Outages: In the unlikely event of a service outage or disruption that lasts for more than 72 hours and prevents you from using our SMTP service and Email API, you may request a prorated refund for the affected period. Such refunds will be considered on a case-by-case basis.
2.4. Non-Refundable Add-Ons: Any add-ons or additional services purchased alongside your subscription, such as dedicated IP addresses or premium support, are non-refundable.
3. Contact Information
If you have any questions about our Cancellation/Refund Policy or need assistance with your subscription, please contact our customer support team at [Contact Email Address].
4. Changes to the Policy
We reserve the right to modify or update this Cancellation/Refund Policy at any time. Changes will be posted on our website, and the date of the latest revision will be indicated at the top of this document.
By using our SMTP service and Email API, you agree to abide by this Cancellation/Refund Policy. If you do not agree with any part of this policy, please refrain from using our services.
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